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Human services agencies use technology to break down bureaucratic silos without the pain and expense of reorganizing. Through the use of mobile technology, cloud servers and customized social media networks such as Patchwork, caseworkers connect with other professionals to share information, coordinate services, plan tactics and remain updated on client progress.



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Patchwork is a web-based tool that connects different human services professionals working with the same client. This allows caseworkers to share information securely and develop unified strategies around their clients.

Source: “Patchwork: from FutureGov and Lichfield District Council,” Nesta,