Human services agencies reinvent themselves by taking full advantage of the growing social services ecosystem. Peer-to-peer programs that use a co-design approach to service delivery become more commonplace. The fact that peer-to-peer programs balance agency support with client choice and freedom, while also strengthening social networks, drives this trend.
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The Australian Center for Social Innovation (TACSI) has developed a social solution called Family by Family to tackle the problem of chaotic/stressed families. The program brings together thriving families and ones that are struggling to evolve a peer-to-peer support and learning system.