View Associated Drivers

Rather than asking, “How many services or benefits can I enroll this person in?” caseworkers instead ask, “What is the goal for this individual or family, and which services and benefits would help them achieve it?” Rather than a one-size-fits-all standard, caseworkers strive to understand individual needs, and then provide the services and benefits most likely to help their unique situations. By segmenting the larger customer population into sub-groups with similar characteristics, safety-net programs are tailored to the unique needs of each group, resulting in better outcomes.



See Rethinking human services delivery


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