Article
26 March 2024
Government trends 2024

Introduction

The convergence of technology with process, policy, workforce, and regulatory innovations is enabling governments to exponentially enhance service delivery and operations.

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Acknowledgments

The authors express their gratitude to David Noone, Thirumalai Kannan D, Apurba Ghosal, and Nicole Luis from the Deloitte Center for Government Insights for their invaluable operational and research support. Special appreciation for Meenakshi Venkateswaran for her design contributions to the report's graphics.

The authors express their gratitude to David Noone, Thirumalai Kannan D, Apurba Ghosal, and Nicole Luis from the Deloitte Center for Government Insights for their invaluable operational and research support. Special appreciation for Meenakshi Venkateswaran for her design contributions to the report's graphics.

This report owes its publication to the dedicated support of the Deloitte Insights team. The authors would like to acknowledge Kavita Majumdar, Rupesh Bhat, and Abrar Khan for their editorial contributions. They would also like to thank the following members of the visual and design team for their artwork and data visualizations: Melissa O’Brien, Matthew Lennert, Sylvia Chang, Jim Slatton, Jaime Austin, Molly Piersol, and Sanaa Saifi. They also thank the Deloitte Insights production editors, Blythe Hurley and Hannah Bachman, for their flexibility and guidance.

The author team extends their gratitude to various members of Deloitte’s Government and Public Services (GPS) global leadership for their insights, feedback, and continued support, including Miguel Antunes, Ines dos Santos Costa, Jean Gil Barroca, Ed Roddis, Ben Powell, Emma Cooper, Victoria Smith, Alexander Massey, Joe Rahman, Rachel Frey, Simpson Harlan, Joshua Rachford, Kelley Lane, Rajiv Gupta, Marc Mancher, Art Stephens, Amy Zalman, Scott Streiner, Mike Pentland, Darren Hawco, James Gordon, Alia Kamlani, Andrew Medd, Debra Sandomirsky, Shubhranshu Patnaik, Sreeram Ananthasayanam, P.S. Easwaran, Rumki Majumdar, Debashish Biswas, Thandavarayan Kathir, Rajib Sinha, Ursula Brennan, Jonathan Shotter, Stuart McCusker, and David Lovatt.

Finally, the author team would like to thank the GPS marketers—Shane O’Hagan, Leslie Wolf, Revathi Marthi, and Rajit Dey—for their support in promoting Government Trends 2024 across various geographies.